Frequently asked questions about Audley Club

Frequently Asked Questions

Can I join as a new member?

Yes of course. We welcome new members at all of our Audley Clubs. Visit our membership page to check out our new member offers. You can join at any time, with no joining fee to pay* (*Terms apply).

Do I need to pre-book?

To keep everybody safe and to help us manage capacity, members are sometimes asked to pre-book their space for every visit, including gym and swim sessions via our mobile app or online booking portal. Classes can always be booked online in advance.

Are the changing rooms open?

The changing rooms are open for those who are swimming. Please be reminded that we encourage all guests to wear masks in communal areas and when moving around the club and village. 

There are designated showers and toilets for use to allow for social distancing. For those members not swimming we recommend that you arrive in your gym kit and shower and change at home.

Do I need to bring my own towel and water bottle?

Towels are provided, along with disposable cups for the water fountains.

Are bags allowed to be taken into the gym?

Yes, although we recommend using the lockers provided for those swimming or using the Audley Club.

Is there a limit on the number of people allowed in the pool at one time?

Yes, we have maximum occupancy limits for all of our pools to ensure you can swim with the space you need. This limit varies by club and will be indicated on our online booking portal. Note that some locations therefore require swimming sessions to be booked online in advance.

Can I borrow any swimming equipment?

Floatation aids are available for us when swimming and during Aqua classes. We are unable to loan any equipment such as goggles.

Do I need to pre-book a place for all classes?

Yes please. To help us manage capacity and ensure you get the most from the class, members are required to pre-book their space for every class via our mobile app or online booking portal.

How long are classes?

Many classes are one hour long although this varies by class so please check on the booking portal for timings of individual classes. We had previously reduced the duration of some classes to ensure enough time between each class to carry out our thorough cleaning procedures. We are able to do now with full length classes.

Are there any changes to Yoga and Pilates classes?

Our Yoga and Pilates classes, like all of our classes have capacity limits to allow for social distancing. All of our gyms have clear floor markings to help members find adequate space, safely distanced from others. We will also continue to use our outdoor spaces at selected clubs to run outdoor Yoga and Pilates classes, weather allowing.

Will I need to bring my own yoga/exercise mat?

We would encourage members attending a class to bring and use their own mat, if they would feel more comfortable doing so. You are welcome to use a mat provided by the Audley Club but we ask that you sanitise it before and after use, using the sanitising spray provided.

Will you be continuing to offer virtual and on-demand classes?

The feedback from members about both our on demand and live stream classes has been really positive so, we will continue to offer this free of charge moving forward.

Is all the gym equipment available to use?

We have worked hard to ensure that majority of our gym equipment is available to use. However, to ensure there is adequate spacing between each piece of equipment and the workout area there may be smaller volumes of equipment available.

How is equipment being kept clean?

Our pools, gyms and changing rooms are cleaned at frequent intervals throughout the day followed by a deep clean after the facilities close.  We ask members to sanitise all equipment prior to and after use using the disinfectant sprays and blue roll provided. Hand sanitising stations are located at all entrances and within the gym and changing facilities.

Are personal training sessions available?

Yes, personal training sessions are available. PTs are required to maintain a suitable social distance from the member throughout the session.

Do I need to wear a mask within the gym?

Currently you don’t need to wear a mask when using our gym facilities. You are, of course, welcome to do so if you would be more comfortable wearing one. We do encourage our members to wear a mask when walking through the building to and from the gym, including changing rooms and poolside, and you will be asked upon arrival to sign in and check your temperature.

How will I be able to socially distance in the gym?

We have set maximum occupancy limits for our gyms based on their size to ensure you can work out with all the space you need. We are leaving space between our equipment where possible or taking every other piece out of use to ensure there is adequate space between members whilst they work out. 

Are the sauna and steam room in use?

Yes, our saunas and steam rooms are now available.

Will you notify me if I you think I may have come into contact with a person who has tested positive for Covid-19 whilst at the club?

We are fully complying with all government advice regarding this, supporting the government's track and trace system. Please scan the QR code on your visit to the club.

Can I use the Bistro during my visit to the club?

You are very welcome to use the Bistro either before or after your visit to the club and enjoy your 10% discount. Please remember to dine in our restaurant you need to follow the safety guideliness for any Audley village. It is advisable to make a booking for the bistro although we will try to accommodate walk-ins where possible.

I have a question about my membership – who do I contact?

Please make contact with your Audley Club Manager in the first instance.