As with any business, Audley needs to evolve and adapt in line with customer expectations and market forces. We continuously assess our operational business model and have recently undertaken a review of the way in which we charge customers for the services we offer, partly in response to owner requests. We want you, and our other owners, to have the opportunity to benefit from the new structure, in the same way that our new customers do, so we are offering you the chance to change your MMC and DMC arrangements if you would like to do so.
There are no plans to offer additional options, but should this be reviewed, all existing owners will be informed and will have the opportunity of switching to any new options that become available.
The reduction in your monthly outgoings is one of the key benefits of the new options. The additional advantages of changing within the proposed timeframe are set out in your letter. The main ones include: no RPI increase to the MMC for 2022 and RPI capped at 2.5% for future MMC increases; reduced sales admin / sales agency fees; and a contribution towards legal fees (or no legal fees if you choose from the list of panel solicitors).
What will be the impact for me or my family when selling my property? Will the new arrangements affect the value of the property?
The opportunity for future purchasers to choose their preferred option for MMC and DMC to suit their individual circumstances could enhance the salability of your property. Also, where relevant, an extended lease should be a positive selling point.