Audley has a deep responsibility for the quality of individual lives and for people's basic rights as human beings. It's a responsibility we bear with great pride, and it's a privilege to do so.
We demand exceptional standards and, whilst it would be good to think that the sector as a whole applied the same meticulous scrutiny to levels of care that we do, we realise that some providers have, unfortunately, made headlines for falling below those standards. We cannot and would never speak for them. We can only speak about the private, personal services we offer and assure you that our standards are, without doubt, second to none.
We have to comply with the latest regulations which describe the essential quality and safety that people who use our services have the right to expect
Our own robust quality assurance processes allow us to put what we do under the microscope, make an honest appraisal of how we're doing and measure our performance against national standards
We also monitor our service through formal review meetings, the distribution of satisfaction surveys, and a close review of their results
Spot checks observe our workers at work and regular contact with you and your family ensure you are happy with what we do for you
All our homecare staff undergo a thorough DBS (Disclosure and Barring Service) check and receive regular training. Your carer is someone you’ll get to know and trust as a friend
We try to recruit our workers from within the local community. This means that, like you, they feel at home with us and are more inclined to stay. These workers spend less time travelling so you get the maximum time from them, at the time they promise.
As one of the UK's most respected care providers for older people, and a leader in its field, Audley Care is recognised, registered and regularly audited by the Care Quality Commission (CQC). The CQC is the independent regulator of health and social care in England.
This means the carer you invite into your home, whether in an Audley village or in your own home in the area, has been rigorously trained and highly qualified. Our standard of care is second to none.
Audley Group is a proud sponsor of The Care Workers Charity. This widely recognised charity is dedicated to helping retired, former and current care workers, by providing hardship grants, online information and advice. Our Audley Care teams strive to help enrich the lives of many retired people on Audley Villages and also in the local community, ensuring they retain their independence for longer.